1. Introduction
Welcome to Phonoglot (“we,” “us,” or “our”). We are a company specializing in professional telephone interpretation services that enable individuals and organizations to communicate seamlessly across languages.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services, website, and any related products or communication channels. By accessing or using Phonoglot, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
If you do not agree with these terms, you should not use our services.
2. Scope of Policy
This Privacy Policy applies to:
- All users who access or use Phonoglot services;
- All interpreters and contractors working with Phonoglot;
- All visitors of our website and mobile or desktop applications;
- All individuals whose personal data may be processed as part of service provision.
It covers both personally identifiable information (PII) and non-personal data collected automatically or voluntarily.
3. Information We Collect
We may collect and process the following categories of information:
3.1 Personal Identification Information
- Full name, email address, phone number, country of residence, and billing address;
- Account login credentials;
- Any information voluntarily provided in messages, forms, or calls.
3.2 Communication and Call Data
- All telephone interpretation sessions conducted through our platform may be recorded;
- Recordings may include voices, content of conversation, and metadata such as date, time, duration, and participants;
- Transcripts or summaries may be generated for internal or compliance purposes.
3.3 Payment and Billing Information
- Payment details are processed securely through Stripe.
- We do not store full credit card numbers or CVV codes.
- Stripe may collect and store your billing address, card type, and transaction history in accordance with its own Privacy Policy.
3.4 Technical and Usage Information
- IP address, browser type, operating system, device identifiers, and connection logs;
- Session analytics such as pages visited, click activity, and duration of visits;
- Cookies and similar technologies for improving user experience.
4. Call Recording and Monitoring
All interpretation sessions conducted through Phonoglot may be recorded for purposes including:
- Quality assurance and training;
- Dispute resolution and verification;
- Legal and regulatory compliance;
- Internal auditing and performance improvement.
By participating in a call, you expressly consent to being recorded and understand that recordings may be stored and reviewed by authorized personnel or third parties as necessary.
If you do not wish to be recorded, you must refrain from using our services.
5. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide and manage interpretation services;
- To verify your identity and process payments;
- To ensure quality and security of our communications;
- To contact you regarding service updates, billing, or technical issues;
- To improve our technology, website, and customer experience;
- To comply with legal obligations or law enforcement requests.
We will never sell your personal data to third parties for marketing purposes.
6. Information Sharing and Disclosure
Your information may be shared in the following situations:
6.1 Service Delivery
Certain data (including voice, name, and conversation context) may be shared with interpreters, clients, or organizations involved in your call to facilitate interpretation.
6.2 Third-Party Service Providers
We may disclose information to trusted vendors and partners who assist with:
- Payment processing (Stripe);
- Cloud hosting and data storage;
- Email delivery, analytics, and communication tools.
These providers are contractually bound to protect your information and use it only as directed by Phonoglot.
6.3 Legal Obligations
We may disclose personal information when required by law, court order, or to protect our rights, users, or the public.
6.4 Business Transfers
In case of a merger, acquisition, or asset sale, your data may be transferred to the new entity following the same privacy principles.
7. Limitation of Liability and Disclaimer
You acknowledge and agree that:
- Phonoglot does not guarantee the accuracy, completeness, or reliability of any interpretation provided;
- Interpreters act as independent professionals and not as legal, medical, or financial advisors;
- Phonoglot is not responsible for any errors, omissions, or misunderstandings that occur during interpretation;
- You assume full responsibility for the use or reliance on interpreted information;
- Phonoglot is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.
Our service is provided strictly “as is” and “as available.”
8. Payments, Billing, and Subscription Terms
Phonoglot uses Stripe to securely process all payments.
By subscribing to our service:
- You authorize automatic monthly billing to your chosen payment method;
- Subscription renews automatically unless canceled before the next billing cycle;
- You may cancel anytime via your account settings or by contacting support@phonoglot.com;
- All fees are non-refundable once charged, except where required by law;
- Prices may change with prior notice sent to your registered email;
- Stripe may collect additional information as required for fraud prevention and compliance (PCI-DSS).
By providing payment information, you agree to Stripe’s Terms of Service and Privacy Policy.
9. Data Retention
We retain personal data only as long as necessary for:
- Providing services and maintaining records;
- Legal, regulatory, and tax compliance;
- Resolving disputes and enforcing agreements.
Call recordings may be retained for a limited duration and securely deleted thereafter unless required for ongoing investigations or disputes.
10. Data Security
We employ industry-standard security measures including:
- Encryption (SSL/TLS) for data transmission;
- Secure cloud storage and restricted data access;
- Regular audits and monitoring for vulnerabilities;
- Compliance with Stripe’s PCI-DSS security framework.
Despite our efforts, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access or data loss.
11. International Data Transfers
As we operate globally, your information may be processed and stored on servers located in other countries. By using our services, you consent to the transfer of information to jurisdictions that may not provide the same level of data protection as your home country.
12. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and obtain a copy of your personal information;
- Request correction or deletion of inaccurate data;
- Object to certain types of processing;
- Withdraw consent at any time (where applicable).
Requests may be submitted to support@phonoglot.com. We may require identity verification to process such requests.
13. Cookies and Tracking Technologies
Our website may use cookies, beacons, and analytics tools to:
- Enhance website functionality;
- Remember user preferences;
- Measure performance and improve usability.
You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionalities.
14. Children’s Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it immediately.
15. Changes to This Policy
Phonoglot reserves the right to modify this Privacy Policy at any time. Any updates will be posted on our website with a new effective date. Your continued use of the service after such updates constitutes acceptance of the revised terms.
16. Contact Information
For privacy inquiries, data access requests, or complaints, please contact:
Phonoglot Privacy Office Email: support@phonoglot.com
We aim to respond to all inquiries within a reasonable timeframe.
17. Consent and Acceptance
By creating an account, subscribing, or participating in a phone call through Phonoglot, you:
- Consent to the recording of calls;
- Authorize automatic recurring payments via Stripe;
- Agree that information disclosed during interpretation may be shared with third parties as necessary for service delivery;
- Accept that Phonoglot bears no liability for the content or consequences of interpreted communication;
- Confirm that you have read and agree to this Privacy Policy in full.